Jewellery Repairs : The Process
Your Jewellery, Handled With Precision and Care
At Frontenac Jewellers, every piece entrusted to us undergoes a meticulous multi-stage inspection and repair process, ensuring complete transparency and the highest standard of craftsmanship.
A Legacy of Trust Since 1946
For us, transparency is the foundation of trust. From the moment your piece is received to the final inspection, every detail is documented, verified, and handled by experienced jewellers.
Our approach has been meticulously developed for accuracy, accountability, and impeccable craftsmanship.
Step 1 — In-Store Inspection (With You Present)
• Your piece is examined in front of you
• We identify the metal type and karat
• All gemstones are visually counted
• Visible wear, damage, or unique features are documented
• Repair timeline is discussed and confirmed
If a repair is complex, we consult directly with our jewellers before proceeding.
Step 2 — Detailed Internal Assessment
• Stones are verified and recounted
• Metal is tested to confirm purity
• Diamonds are identified (natural, lab-grown, or moissanite)
• Key stones are measured and documented
• Chains and bracelets are weighed when required
• Clasps, links, prongs, and settings are inspected
Every detail is recorded to ensure your piece is returned exactly as received, but restored.
Step 3 — Master Jeweller Verification
• Owners and master jewellers verify all findings
• Potential repair risks are identified
• Special instructions and concerns are noted
• Rush timelines are prioritized
Every piece is approved by experienced hands before work begins.
After Repair: Quality Control
• Original gemstones are verified and matched
• Stone count and placement are re-confirmed
• Clasps, links, and settings are tested for security
• Prongs and claws are checked for durability & smoothness
We return your jewellery restored with care, precision, and integrity.
Book a consultation or visit us in-store.
Your Jewellery, Handled With Precision and Care
At Frontenac Jewellers, every piece entrusted to us undergoes a meticulous multi-stage inspection and repair process, ensuring complete transparency and the highest standard of craftsmanship.
A Legacy of Trust Since 1946
For us, transparency is the foundation of trust. From the moment your piece is received to the final inspection, every detail is documented, verified, and handled by experienced jewellers.
Our approach has been meticulously developed for accuracy, accountability, and impeccable craftsmanship.
Step 1 — In-Store Inspection (With You Present)
• Your piece is examined in front of you
• We identify the metal type and karat
• All gemstones are visually counted
• Visible wear, damage, or unique features are documented
• Repair timeline is discussed and confirmed
If a repair is complex, we consult directly with our jewellers before proceeding.
Step 2 — Detailed Internal Assessment
• Stones are verified and recounted
• Metal is tested to confirm purity
• Diamonds are identified (natural, lab-grown, or moissanite)
• Key stones are measured and documented
• Chains and bracelets are weighed when required
• Clasps, links, prongs, and settings are inspected
Every detail is recorded to ensure your piece is returned exactly as received, but restored.
Step 3 — Master Jeweller Verification
• Owners and master jewellers verify all findings
• Potential repair risks are identified
• Special instructions and concerns are noted
• Rush timelines are prioritized
Every piece is approved by experienced hands before work begins.
After Repair: Quality Control
• Original gemstones are verified and matched
• Stone count and placement are re-confirmed
• Clasps, links, and settings are tested for security
• Prongs and claws are checked for durability & smoothness
We return your jewellery restored with care, precision, and integrity.
Book a consultation or visit us in-store.